FAQs

WHO IS GODTRIX WONG?

Godtrix is a professional business process system designer and developer. On his sideline, he loves watches especially those mechanical futuristic designs, collecting different watches and share with the world so every watch lovers can easily find the same watch we all love.

HOW DO I CONTACT YOU?

You can instantly contact us by our round-shape chatbox messenger  locate at bottom right corner.

You can also click the "CONTACT US" button at the bottom of any screen. Or reach out by email at web@godtrix.com. Or reach us on social media!
Reach us on Facebook.

CAN I CHANGE MY ORDER?

Yes, if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order.

WHAT ARE YOUR PAYMENT METHODS?

We accept popular cryptocurrencies (Bitcoin, Bitcoin Cash, Ethereum, Litecoin), credit cards (Visa, Master Card, American Express, and Discover).

WHEN WILL I RECEIVE MY ITEMS AFTER I PLACE AN ORDER?

Our Standard Shipping takes between 10-15 business days. We know nobody likes to wait this long for your item to arrive but we know that once you receive your items it will be worth the wait!

HOW DO I KNOW IF MY ITEMS HAVE BEEN SHIPPED OR NOT?

When your items have been fulfilled, we will send a notification email to your registered email address. The tracking number is normally available within the next few days.

WHAT'S THE 1-TO-1 EXCHANGE WARRANTY IS ABOUT?

Our founder, Godtrix, understands deeply how a watch lover will feel buying watch online, what if there's issues after receiving the watch? Godtrix hates to send back for warranty repairs while it is still brand new, so he wanted to make sure you don't feel sad if bad things happened.

1-to-1 exchange warranty starts from the day you received it and last for 30 days. Within 30 days, any technical fault occurs and you send back to us and we'll send you another brand new unit, no repairs needed. (Human errors and natural disaster not covered)

For detailed information, please check out Refund Policy.

WHEN REFUND IS APPROVED, WHAT FORM OF REFUND DO I GET AND HOW LONG DOES IT TAKE?

You will get it in the form of credit on our site.

The date you receive the refund depends on the time needed for our account department's processing, it could be more than 7 days.

For detailed information, please check out Refund Policy.